Privacy Policy

Effective Date:

6/9/2025

Introduction

Local Media Lab ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, purchase services, or engage with us on social media or via SMS marketing. By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. We may update this policy from time to time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the updated policy.

1. Information We Collect

We collect information from you when you visit our website, interact with us on social media, complete a form, or engage with our services, including SMS communications. This information includes:

1.1 Personal Data

Name, email address, phone number, business details, and shipping address. Any information you provide voluntarily when filling out forms, subscribing to newsletters, or contacting us.

1.2 Derivative Data

Information automatically collected when you visit our website, including your IP address, browser type, access times, and page views. If you access our services via a mobile device, we may collect device details such as type, operating system, and geolocation (if permitted). Voice recordings and transcripts from AI assistant interactions.

1.3 Financial Data

Payment details for processing purchases (e.g., credit card, bank transfer). Payments are securely processed through Stripe, or PayPal.

Please review their privacy policies:

Stripe: https://stripe.com/privacy

Paypal: https://www.paypal.com/us/legalhub/paypal/privacy-full

1.4 Social Networking Data

Information you share via social media (e.g., name, username, profile picture, location, interactions with our content).

1.5 SMS & Mobile Data

If you opt in to SMS marketing, we collect your phone number and track message engagement. Mobile data (e.g., device ID, location) may be collected if you access our services via a mobile device.

1.6 Other Data

Information provided through surveys, giveaways, or special promotions.

2. How We Use Your Information

We use your information to:

✅ Provide and improve our services.

✅ Process transactions and send order confirmations.

✅ Respond to customer inquiries and support requests.

✅ Send SMS notifications and promotional offers (if opted in).

✅ Deliver targeted advertising and marketing.

✅ Prevent fraudulent activity and enhance security.

✅ Comply with legal obligations.

✅ Train and improve AI systems and automated processes.

3. SMS Marketing & Communications

3.1 Opting In

By providing your phone number and opting in, you agree to receive transactional and promotional SMS messages from Local Media Lab.

Opt-In Methods:

Users must provide explicit consent by checking a box on our website form, Facebook or Instagram lead form.

Message Frequency:

Varies by user engagement.

Opt-Out:

Users can opt out anytime by replying STOP to any message.

Support:

Reply HELP for assistance.

Message & Data Rates:

Standard carrier fees may apply.

Data Sharing:

We do not sell or share SMS consent data with third parties for marketing.

4. How We Share Your Information

We do not sell or trade your personal information. However, we may share it in the following cases:

✅Service Providers:

With trusted partners (e.g., payment processors, SMS providers, email services) to operate our business.

✅Legal Compliance:

If required by law, to respond to legal requests, or to prevent fraud.

✅Business Transfers:

In case of a merger, acquisition, or sale of assets.

5. Data Security

We implement security measures to protect your data, including:

✅ Secure Socket Layer (SSL) encryption for transactions.

✅ Restricted access to personal data.

✅ Partnerships with trusted third-party payment processors.

✅ AI system security measures and data encryption.

While we strive for security, no system is 100% secure. Use our services at your discretion.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your experience, analyze trends, and serve relevant ads. You can manage cookies through your browser settings.

7. Your Rights & Choices

You have the right to:

Access and update your personal data.

Opt out of marketing emails and SMS messages.

Request data deletion, subject to legal obligations.

Restrict processing in certain cases.

Request information about automated decision-making that affects you.

Opt out of AI voice interactions (human alternative available).

To exercise your rights, email us at: [email protected]

8. Third-Party Links & Integrations

Our website may contain links to third-party sites (e.g., Google, Facebook). We are not responsible for their privacy practices.

Google & Facebook Advertising:

We may use remarketing tools from Google Ads and Facebook Ads to serve relevant ads. You can opt out here:

Google Ad Preferences: https://support.google.com/adwordspolicy/answer/1316548?hl=enFacebook

Ad Preferences: https://www.facebook.com/help/568137493302217

9. International Data Transfers

If you access our website from outside the United States, your data may be transferred to U.S. servers. We take reasonable precautions to protect it.

10. Compliance with Privacy Laws

We comply with:

✅California Consumer Privacy Act (CCPA)

– California residents may request access or deletion of their data.

✅Children's Online Privacy Protection Act (COPPA)

– We do not knowingly collect data from children under 13.

✅CAN-SPAM Act

– We follow email marketing best practices, and users can unsubscribe anytime.

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with the effective date. Your continued use of our services signifies your acceptance of updates.

12. Contact Us

If you have questions or requests regarding your privacy, contact us at:

Local Media Lab
18331 Pines Blvd. #217
Pembroke Pines, FL 33027
Email: [email protected]

13. Artificial Intelligence & Automated Processing

13.1 AI Voice Assistants

We use AI-powered voice assistants to handle customer calls, book appointments, and provide customer service. These systems may record and process conversations to:

Schedule appointments and capture lead information

Improve service quality and training

Ensure compliance with our service standards

13.2 Data Processing by AI Systems

Our AI systems process the following data:

Voice recordings and transcripts of customer interactions

Contact information (name, phone, email) for lead management

Business details shared during conversations

Interaction patterns to improve response quality

13.3 AI Training & Improvement

We may use anonymized interaction data to:

Train and improve our AI models

Enhance conversation flow and accuracy

Develop new features and capabilities

13.4 Human Oversight

All AI interactions include human oversight mechanisms:

Calls can be transferred to human representatives upon request

Quality monitoring and review processes

Manual intervention capabilities for complex situations

13.5 AI Data Retention

Voice recordings and AI interaction data are retained for 90 days unless longer retention is required for business or legal purposes.

13.6 Third-Party AI Services

We may use third-party AI and machine learning services to power our systems. These providers are bound by strict data processing agreements and security requirements.