Frequently Asked Questions

Your Questions, Answered Clearly

What exactly does Local Media Lab AI offer?

Local Media Lab AI provides a 24/7 AI assistant — Jennifer (English) and Carlos (Spanish) — that answers calls, follows up with leads, manages your online reputation, and even reactivates old leads. It's a done-for-you system designed to help small business owners convert more leads without hiring more staff.

Who is this service best suited for?

Our system is ideal for service-based small businesses like property managers, insurance agents, roofers, med spas, hair salons, electricians, plumbers, and contractors — any business who misses calls after hours or struggle with follow-ups.

Can I upgrade or downgrade my plan based on my needs?

Absolutely! Our plans are flexible, allowing you to upgrade or downgrade as your business grows or your needs change. You can easily make adjustments through your account settings without any downtime.

Is this a DIY platform or done-for-you?

This is done-for-you. Unlike DIY tools that you have to build or monitor, we handle everything — from setup to ongoing optimization. You stay focused on running your business, while Jennifer (or Carlos) handles the rest.

How does onboarding work?

Onboarding is done live over a 30-minute session, where we walk you through setup, customize your voice assistant, and answer any questions. You’ll leave with a working system and clear next steps.

How can this platform help my business grow and save costs?

By automating repetitive tasks, optimizing workflows, and providing customer service and support 24/7, our platform helps you increase efficiency, lead management, and reduce operational costs. This allows you to focus on strategic goals and business expansion.

What kind of support do I get?

We offer:

Human support: Monday to Friday, 8am to 5pm EST

AI support: 24/7 for routine questions or troubleshooting

You can also schedule weekly or bi-weekly check-in calls if desired — this will be offered during onboarding or can be requested later with one week’s notice.

Can I use my own assistant name instead of Jennifer or Carlos?

Yes! While Jennifer and Carlos are our default voices, we can customize your assistant’s name and greeting to better match your brand and personality.

What if I only need some features (like call answering but not review management)?

You can choose the package that fits your needs best. We have four tiers — Starter, Growth, Scale, and Dominate — and each builds on the one before. You can upgrade at any time as your needs grow.

What languages are supported? Jennifer handles English, and Carlos is our fully bilingual Spanish voice agent — included in all plans at no extra cost.

What languages are supported? Jennifer handles English, and Carlos is our fully bilingual Spanish voice agent — included in all plans at no extra cost. We also offer other languages, feel free to contact us for more details.

What languages are supported? Jennifer handles English, and Carlos is our fully bilingual Spanish voice agent — included in all plans at no extra cost.

Is there a contract or long-term commitment?

Is there a contract or long-term commitment?

No long-term contract is required. Our plans are billed month-to-month and can be paused or canceled with notice.

Can I see it in action before buying?

Yes — you can book a demo or test Jennifer directly by calling 954-660-7999.

Local Media Lab helps small business owners stop losing leads and revenue by providing a 24/7 AI assistants that answer calls, follows up, manage reviews, and reactivate old leads — all in a done-for-you systems that feel personal, not robotic.

Get the power of a full team — without the payroll.

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